Return Policy
At slowlywiththesun.com, we want you to feel confident and beautiful in your Slowly With The Sun swimwear. We understand that sometimes a piece may not work out perfectly for you, and we are here to make the return process as simple and stress-free as possible. Please review our complete return policy below for all the details you need.
Return Eligibility
What items can be returned?
We accept returns on full-priced items that are in their original condition. To be eligible for a return, your item must be unworn, unwashed, and free of any stains, deodorant marks, makeup, odors, scuffs, tears, or snags. All items must be returned in their original packaging with all manufacturer tags attached, including hygienic liners.
What items are final sale and cannot be returned?
The following items are considered final sale and cannot be returned or exchanged under any circumstances:
- Items purchased during sitewide sales, BOGO promotions, or flash sales
- Items discounted 20% or more
- Items clearly marked as “Final Sale” or “Last Chance” on the product page
- Gift cards
- Items purchased during promotional events such as our 4th of July Sale
Please double-check your sizes and preferences carefully before purchasing sale items, as no exceptions can be made for final sale purchases.
Return Windows
How long do I have to return an item?
If you are not completely satisfied with your purchase, you have two options depending on when you initiate your return:
- Within 14 days of delivery: You may return eligible items for a refund to your original payment method. The refund will be for the purchase price of the item, excluding any original shipping charges paid at checkout.
- Between 15 and 30 days of delivery: You may still return eligible items, but the return will be processed as store credit or an exchange only. Refunds are not available for returns received after the 14-day window.
What if my return is received after 30 days?
Unfortunately, we cannot accept returns received more than 30 days after the delivery date. The items will be sent back to you at your expense.
How to Initiate a Return
How do I start the return process?
To begin a return, please visit our Returns portal, which you can access through our website. You will need your order number and the email address used to place the order. Once you submit your return request, our team will review it and provide instructions on where to send your package.
Do I need to use the Returns portal?
Yes, all returns must be approved through our Returns portal. We cannot accept returns that are sent back without prior approval. This helps us ensure that all returned items meet our policy requirements and are processed efficiently.
Return Shipping
Who pays for return shipping?
For refunds, the customer is responsible for the cost of return shipping. You may choose to use your own shipping label, but we strongly recommend using a trackable shipping method. We cannot be responsible for items lost in transit on their way back to our warehouse.
Does shipping protection cover return shipping?
If you added re:do shipping protection to your original purchase and are returning for store credit or an exchange, we offer unlimited free return shipping. This benefit applies only to returns for store credit or exchanges, not for refunds. Please note that re:do is not valid on final sale items and will be refunded if added to a final sale order.
Do you provide return shipping labels for international returns?
At this time, we do not provide return shipping labels for international orders. Customers returning items from outside our home country are responsible for arranging and paying for return shipping. We recommend using a trackable international shipping service to ensure your package reaches us safely.
Processing Time
How long does it take to process a return?
Once your return arrives at our warehouse, please allow 7–10 business days for processing. During busy seasons, such as holidays or major sales events, processing may take a little longer. We truly appreciate your patience as our team carefully inspects each returned item.
When will I receive my refund?
After your return is processed, refunds will be issued to the original payment method used at checkout. Depending on your financial institution, it may take up to 10 additional business days for the refund to appear in your account. If you have not received your refund after this time, please contact us through our website for assistance.
How will I know my return has been processed?
You will receive an email notification once your return has been received and processed by our team. This email will confirm whether your return was approved for a refund, store credit, or exchange.
Exchanges
Do you offer exchanges?
Yes, we currently offer exchanges for a different size on eligible items. At this time, we are unable to accommodate exchanges for a different color or style. If you wish to exchange for a different color, we recommend returning the original item for store credit and placing a new order for the desired color.
How do I request an exchange?
To request an exchange, please initiate a return through our Returns portal and indicate that you would like to exchange for a different size. Once your return is received and processed, we will send you instructions for completing your exchange order.
Defective or Damaged Items
What if I receive a defective or damaged item?
We take great care in packaging and inspecting all items before they leave our warehouse. However, if you receive a defective or damaged item, please notify us through our website within 2 days of delivery. Include your order number and a clear photo of the issue.
What happens after I report a defective item?
Once our team reviews your claim and approves the return, we will provide a return shipping label for you to send the item back. The defective item must be shipped back within 7 days of receiving the shipping label. After we receive and inspect the item, we will arrange for a replacement or refund as appropriate.
Non-Returnable Items
What items will not be accepted for return?
To protect the health and safety of all our customers, we cannot accept returns on items that:
- Have been worn, washed, or damaged
- Show signs of stains, deodorant, makeup, or odors
- Are missing original tags or hygienic liners
- Are not in their original packaging
- Were purchased as final sale or during promotional events
If you send back items that do not meet our return criteria, they will not be processed for a refund or credit. Instead, they will be sent back to you at your expense. No exceptions will be made to this policy.